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Internet Service Providers

Connection issues

Connection issues

Virgin Media

If your internet service provider is Virgin Media you will need to make sure you turn off the child safe setting which blocks all IPTV services. Follow these simple steps to turn the Virgin Media Security Off:

1: Browse to the Virgin Media Website

on ANY device and sign in or sign up to your Virgin Media Account.

2: Go to My Apps from the Menu and choose WebSafe.

3: Turn the Child Safe toggle Off.

4: Hit Apply.


Sky Broadband

If your internet service provider is Sky Broadband you will need to make sure you disable Sky Shield,

1: Go to the main Sky Broadband Shield website.

2: Enter your Sky ID username and password.

3: Scroll down the page until you see the Switch off button.

4: Select ‘Disable Shield’

5: Click ‘Save settings.’

6: Just turn off your device and router, and then relaunch the IPTV app to start streaming.



For TalkTalk providers, the security is called HomeSafe, you need to disable it by following these steps:-

1: Log into My Account.

2: Select My services from the menu bar.

3: Select View HomeSafe settings.

4: It will show what is currently turned on/off.

5: Choose your areas to Switch Off next to any of the three options.

6: For Kids Safe, you’ll see a prompt asking if you’re sure you want to switch it off, just hit Turn KidSafe Off.


BT Smart Hub

If you are using a BT Smart Hub then these are the steps:

1: Open a Web Browser on a Phone/PC that’s connected to your Hub and type in the address bar of your browser to open the Hub Manager.

2: Select Advanced Settings:

3: Enter the Admin Password. (If you haven’t changed it you will find the default password on your Hub settings card on the back of your Hub)

4: Select Continue to Advanced Settings

5: Then go to HomeNetwork > Smart Setup

6: Click on NO to disable Smart Setup.

7: Hit Apply

8: Now you have to restart your device and then launch the IPTV application and check if the issue is resolved.

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My IPTV Streams is the leading provider of IPTV services for worldwide use. We offer a wide selection of channels and packages, easy setup, and friendly 24/7 support. Our mission is to provide the best streaming experience to our customers, so they can enjoy watching their favorite shows from anywhere in the world.